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When check-ins happen

Sunny Workplace® asks for check-ins twice a week: the Weekly Kickoff on Monday and the Midweek Check-in on Wednesday, at 10am your local time. You get at most one nudge per check-in day, and only if you haven’t already checked in that day.

The weekly rhythm

  • Monday, 10am local time: Users receive the Weekly Kickoff nudge. Submitting your check-in brings a confirmation message + a personalized insight in the same conversation.
  • Tuesday, 10am local time: Users receive the Team Summary; a recap of what everyone said in their Monday Kickoff.
  • Wednesday, 10am local time: Team members (not Managers) receive the Midweek Check-in nudge. Submitting your check-in brings a confirmation message, confirming the response was received and will be shared anonymously with the manager.

How the nudge reaches you

Each nudge is delivered to only one channel. If the Sunny app is installed for Slack or Microsoft Teams, the nudge arrives there. If not, it arrives by email with a link to check in on the web.

You already checked in

No nudge is sent. If you check in before 10am, that day’s nudge is skipped.

You’re not getting nudges at all

Work through these in order:

  1. Check the day. Nudges go out on Monday and Wednesday only; silence on other days is normal.
  2. Check whether you already checked in. The nudge is skipped once you've checked in that day, including before 10am.
  3. Check the other channel. If the Sunny app is installed for Slack or Microsoft Teams, the nudge arrives there, not by email. If it isn't installed, look in your email, including spam.
  4. Check that the app is still installed. If it was removed, nudges switched to email. If you skipped installing during setup, the connect banner in the web app takes you to the install step. Details: "Installing the Sunny app for Slack and Teams".
  5. Check that your account is active. Inactive or disabled accounts don't receive nudges.
  6. If none of this explains it, contact support with the day the nudge should have arrived. Details: "Contacting Sunny support".

Related articles: Team check-ins explained · Keeping a check-in anonymous